Returns and Exchanges Policy
At SSHYop, we strive to ensure your satisfaction with every purchase. If you're not completely satisfied with your order, our returns and exchanges policy makes it easy to return or exchange items.
Company Information:
SSHYop is operated by Hangzhou Qirui Wuyi Technology Co., Ltd. Our registered address for returns is Room 1002, Building 1, North Zone, United Center, No. 501 Minhe Road, Yingfeng Street, Xiaoshan District, Hangzhou, Zhejiang Province, China.
Our Commitment:
- Free Shipping: Enjoy free shipping on all orders.
- 30-Day Free Returns: We offer complimentary returns and exchanges within 30 days of receipt, allowing you to shop with peace of mind.
- 24/7 Customer Service: Our customer service team is available around the clock to assist you with any inquiries.
How to Initiate a Return or Exchange:
- Contact Us: Email us at service@sshyop.com with your order number and the details of the item(s) you wish to return or exchange.
- Prepare Your Return: Once your return or exchange is approved, securely pack your item(s) in the original packaging, if possible, including all accessories, manuals, and documentation.
- Ship Your Return: Send the package to our returns address:
Room 1002, Building 1, North Zone, United Center, No. 501 Minhe Road, Yingfeng Street, Xiaoshan District, Hangzhou, Zhejiang Province, China.
Conditions for Returns and Exchanges:
- Items must be unused, undamaged, and returned in their original condition with all original tags attached.
- Proof of purchase is required for all returns and exchanges.
Refund Process:
Once we receive and inspect your return, we will process your refund to the original method of payment within a few business days. Please note that depending on your bank, it may take additional time for funds to appear in your account.
Exchanges:
If you would like to exchange an item, please follow the same process as above. Once we receive your return, we will send the new item to you at no additional cost.
Contact Information:
For any questions regarding returns or exchanges, feel free to contact us at service@sshyop.com or call us at +61 192 138 23647.
Thank you for choosing SSHYop. We are dedicated to providing you with high-quality products and exceptional customer service.